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当颁奖嘉宾宣布APC荣获2003年国外品牌UPS最佳用户服务满意奖时,张乐感觉到自己的眼睛有点湿。作为APC全球服务部(AGS)大中国区的经理,他深知这个荣誉来之不易,特别是在当今竞争非常激烈、服务受到空前重视的UPS市场,而APC到今年已是连续五届夺得了这项桂冠。 “这是用户给我们全体APC服务人员最高的奖赏,也是对我们过去付出的努力的认可。我们将以此作为动力和勉励,持续改进服务运作和质量体系。”张乐说。 服务趋势:快速专业 在IT行业,最受重视的设备也许不是UPS,但要求最高的服务却一定是UPS的服务。道理很简单,没有了
When the honored guests announced that APC won the UPS 2003 Best Overseas User Service Satisfaction Award, Zhang Le felt his eyes a little wet. As APC Global Services (AGS) Greater China manager, he knows that this honor is not easy to come by, especially in today’s very competitive and service has been given unprecedented attention to the UPS market, and APC this year has been won for five consecutive years This crown. “This is the highest rewards our users give to all APC service personnel and an acknowledgment of our past efforts that we will use as a motivation and encouragement to continually improve our service operations and quality system,” said Zhang Le. Service Trends: Fast Professional In the IT industry, the most valued device may not be a UPS, but the most demanding service must be a UPS service. The reason is very simple, gone