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患者满意度是对医疗服务的综合评价,是衡量医疗服务质量的重要指标。本文利用2007~2010年国务院城镇居民基本医疗保险入户调查数据,使用双变量probit模型,对民营医疗机构和公立医疗机构的患者满意度差异进行了实证研究。结果显示,竞争使民营医疗机构的患者满意率要显著高于公立医疗机构的患者。本文认为,发展民营医疗机构,促进竞争是改善医疗服务可及性和提升医疗服务质量的有效途径。
Patient satisfaction is a comprehensive evaluation of medical services, is an important indicator of the quality of medical services. Based on the data from the survey of urban residents’ basic medical insurance in the State Council of China from 2007 to 2010, this paper uses the two-variable probit model to test the differences in patient satisfaction between private medical institutions and public medical institutions. The results show that the competition makes the satisfaction rate of patients in private medical institutions is significantly higher than that of public medical institutions. This paper argues that the development of private medical institutions to promote competition is to improve access to medical services and improve the quality of medical services an effective way.