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随着保险市场竞争的日趋激烈,越来越显示出服务质量的竞争魅力.但是,我们现在的服务手段和措施仅仅限于服务态度、上门签单收费等一些表面现象,对保险售后服务丰厚内涵认识不足.本文试就保险售后服务的内容和在市场竞争中的作用做粗浅探讨.一、保险售后服务的具体内容所谓保险售后服务.应当包括在保险出售后,注重信息反馈,也就是看险种的设计合理与否;保险期限内的防灾防损服务;出险后的理赔工作以及日常的技术性服务等等.第一,重视售出险种的信息反馈.保险险种条款的设计包括投保的条件、保险的范围、保险责任的大小、费率的适宜度、保额的高低以及除外责任等,其设计是否合理,
With the increasingly fierce competition in the insurance market, more and more shows the attractiveness of the quality of service competition.However, our current service means and measures are limited to service attitude, home sign fees and some other surface phenomena, lack of understanding of the lucrative content of the insurance after-sales service This article tries to discuss the contents of the insurance after-sales service and the role in the market competition to make a superficial discussion.First, the specific content of the insurance after-sales service The so-called insurance after-sales service should include the sale of insurance, pay attention to information feedback, that is, Reasonable or not; Disaster prevention and loss prevention services during the insurance period; Accident settlement after the insurance and routine technical services, etc. First, pay attention to the information on the sales of insurance types of the insurance terms of the design, including insurance conditions, insurance Scope, the size of the insurance liability, the appropriateness of the rate, the level of the insured amount and the exclusion of liability, whether its design is reasonable,