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良好的医患沟通需要用“心”去倾听,没有有效的倾听就达不到良好的效果。沟通不仅仅是谈话,谈话是沟通的一种手段,却不是唯一手段,人们需要借助各种媒介如语言、表情、动作姿态、行为方式来把自己知道的信息、自己的看法和态度传递给他人。医患沟通是多种手段综合运用的沟通,是为了满足医患关系、医疗目的以及医疗服务情景的需要的特定的人际交流。
Good doctor-patient communication needs “heart” to listen, without effective listening can not achieve good results. Communication is more than just talking. Conversation is a means of communication. It is not the only means of communication. People need to communicate what they know, their opinions and attitudes to others through various media such as language, expressions, gestures and behaviors . Communication between doctors and patients is a combination of various means of communication, is to meet the doctor-patient relationship, medical purposes and medical services needs of the specific needs of the scene.