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近年来,随着经济社会的发展,消费方式、消费理念、消费结构发生了很大变化:网络消费发展迅速;预付式消费领域不断扩展;特许加盟经营快速兴起;消费重点由商品消费向服务消费转移;通信、有线电视、供电、供气、供水、供暖等公用企业与消费者不对称关系出现新变化;社会重点关注的消费领域、消费产品不断更新,等等。与这些新变化相应,消费维权工作面临许多新情况、新问题。网络购物痛并快乐着近年来,我国电子商务发展迅猛,
In recent years, with the development of economy and society, consumption patterns, consumption concepts and consumption structure have undergone great changes: the rapid development of online consumption; the continuous expansion of the field of prepaid consumption; the rapid growth of franchise business; the focus of consumption from consumption of goods to service consumption Transfer; communication, cable television, power supply, gas supply, water supply, heating and other public enterprises and consumers new changes in the asymmetric relationship; social focus on consumer areas, consumer products constantly updated, and so on. Corresponding with these new changes, the work on consumer rights protection faces many new situations and new problems. Internet shopping pain and happiness In recent years, China’s rapid development of e-commerce,