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介绍了电信企业推进差异化电信服务的意义,阐述了服务差异化的核心是以客户为中心、基础是客户细分,提出了推进差异化服务重在加强服务管理,关键是执行创新的建议。
The significance of telecom enterprises in promoting differentiated telecommunications services is introduced. The core of service differentiation is customer centricity, customer segmentation, and the key point is to implement innovation in promoting differentiated services.