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汽车4S店有两个重要的业务部门:销售部和售后部。其中售后部又分为若干个功能部门,本篇主要整理售后服务各个板块的管理与读者交流管理观念。维修售后部主要有三个功能板块:维修前台(接待前台)、车间及配件部门。维修前台:车辆到店后,首先接触的就是维修前台,所以维修前台对4S店来说是个对外的窗口。做好及重视维修前台管理工作自然而然就成
Automotive 4S shop has two important business units: sales and after-sales department. Sales department which is divided into a number of functional departments, this article mainly after-sales service management of various sections and readers exchange management concepts. After-sales maintenance department has three main functional blocks: maintenance front desk (reception desk), workshop and accessories department. Maintenance Front Desk: After the vehicle to the store, the first contact is to repair the front desk, so the repair front desk is an external window on the 4S shop. To do a good job and pay attention to maintenance front desk management as a natural result