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福建省《标准化信息》1998年第1期上有篇短文,名曰“质量的新观念”。共列出22条有关质量的新提法,希望“企业中每一分子都要知晓,善加思考并实行新的质量观念。”笔者读后,觉得这篇文章颇具新意。现根据自己粗浅的理解,对其中几条略加阐释(并用其标题),供同志们参考。 1、“好的质量是使客户不断回来,而出去的产品不会再回来。”(原文,下同) 好的质量,当然是指能充分满足客户
Fujian Province, “Standardization Information” in 1998 a period on the essay, the name “new ideas of quality ”. A total of 22 lists of new references to quality, hope “Every business in the business to know, think twice about and implement new quality concepts. ” After reading this article, I feel this article quite innovative. Now according to their superficial understanding, a few of them a little explanation (and its title), for comrades reference. 1, “good quality is to make the customer continue to come back, and out of the product will not come back.” (Original, the same below) good quality, of course, refers to fully meet the customer