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目的对急诊医疗纠纷原因及防范措施予以分析和探讨。方法对2015年1月至2015年12月期间由医疗纠纷处理部门接手的急诊医疗纠纷案例36例进行回顾性分析,对急诊医疗纠纷发生的原因进行分析,对急诊医疗纠纷的防范措施进行研究讨论。结果 36例急诊医疗纠纷当中因为知情告知不充分引起医疗纠纷的有15例,因为医疗技术不满意引起医疗纠纷的有7例,因为服务态度不满意引起医疗纠纷的有10例,其它原因引起医疗纠纷的有4例。结论在急诊过程当中,一旦处理出现纰漏就会导致严重的后果,很可能导致伤员出现残疾或者死亡,一旦处理不当,容易引发医疗纠纷。在进行抢救时伤员家属往往因为求救心切,会导致言语不当,出现指责甚至辱骂医护人员的现象。这时候应该充分了解患者家属的心情,以患者为中心,尊重患者以及患者家属,多与患者以及患者家属沟通,可以很好的减少医疗纠纷的发生率。
Objective To analyze and discuss the causes and preventive measures of emergency medical disputes. Methods A retrospective analysis of 36 cases of emergency medical disputes taken over by the medical dispute handling department from January 2015 to December 2015 was conducted to analyze the causes of the emergency medical disputes and to study and discuss the preventive measures of emergency medical disputes . Results Among the 36 cases of emergency medical disputes, there were 15 cases in which medical disputes were not adequately informed because of the lack of informed consent, 7 cases were medical malpractices due to dissatisfaction with medical technologies, 10 cases were caused by medical malpractice because of dissatisfied service attitude, and other causes were caused by medical treatment There are 4 disputes. Conclusions During the emergency procedure, once the treatment is flawed, serious consequences may be caused, which may result in disability or death of the casualty. Once handled improperly, medical disputes may be triggered. In the process of rescue, the injured relatives often seek help because of cynicism, which can lead to improper speech, accusations and abuse of medical personnel. At this time should fully understand the feelings of the families of patients, patient-centered, respect for patients and their families, and more patients and their families to communicate, can well reduce the incidence of medical disputes.