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美国汉普敦连锁旅馆,为了贯彻顾客满意的经营宗旨,向住宿的旅客保证,假如有任何不满意的地方,只要向柜台申诉,就可获得现金退款,作为向客人的赔偿。此保证一出,立即在服务行业引起了轰动。客人的抱怨五花八门,诸如床单不干净、床单没有更换、浴缸有毛发、房间内的设备出了问题,还有马桶不通、灯泡不亮、空调失灵等。总之、只要客人向柜台申诉,即可获得赔偿。例如有顾客投诉床单没有变换,旅馆就支付一定赔偿金额,然后马上派服务人员更换床单,手续简
Hampton Inn Chain Hotel, United States, in order to carry out customer satisfaction management purposes, to ensure that passengers staying, if there is any dissatisfaction, as long as the complaint to the counter, you can get a cash refund, as a compensation to the guests. This guarantee came out immediately caused a sensation in the service industry. Guests complain a wide variety, such as bed sheets are not clean, sheets are not replaced, bathtub hair, the room equipment out of the question, and the toilet barrier, light bulbs, air conditioning failure and so on. In short, as long as the guests appeal to the counter, you can get compensation. For example, customer complaints sheets did not change, the hotel will pay a certain amount of compensation, and immediately sent service personnel to change sheets, simple procedures