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最近,有位重卡4S店销售经理给《商用汽车新闻》记者反映了一个小问题:一位老用户买的新车使用没多久就出了点小毛病,用户要求更换整个发动机,售后服务经理却只同意给发动机换配件。这位销售经理明明知道有更换整个发动机的先例,却苦于没有权限无法满足用户需求。他认为,如果销售、服务由一个人管,售前售后的服务就会更加及时到位。目前大多数经销商都把销售和服务分为两个部门,这样能使服务更加专业,但也可能出现销售和服务之间断层的现象。销售和售后服务分开是否合理?如何才能实现售前售后服务无缝接驳?
Recently, a heavy truck 4S shop sales manager to the “Commercial Vehicle News” reporter reflects a small problem: an old user to buy a new car to use a little out of shortcomings, the user requires replacement of the entire engine, the service manager only Agreed to the engine for accessories. The sales manager knows that there is a precedent for changing the entire engine, but suffer from no authority can not meet user needs. He believes that if the sales, service by a person, pre-sale service will be more timely place. At the moment, most resellers split sales and service into two divisions, which can make the service more professional, but there can also be a breakdown between sales and service. Sales and after-sales service is reasonable? How to achieve seamless pre-sale service connection?