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《秘书》2013年第3期上的《开口要“柔”——说话要懂点心理学》这一案例中,总经理秘书小娜通过口头方式(“我把老板的意思说得那么清楚”)和书面方式(“还给你发了邮件”),将老板的意图和要求及时告知市场部的小马,起到了传递信息、辅助领导的作用;同时,对任务进展情况进行督促检查(这天一上班,总经理秘书小娜就把市场部的小马叫到自己的
“Secretary” No. 3 in 2013 on the “open to” soft “- to understand the point of psychology ” in this case, the general manager of the Secretary Hana by oral means ( “I said the meaning of the boss So clear ”) and writing (“ also sent you an e-mail ”), the boss’s intentions and requirements promptly inform the market pony, played a role in transmitting information to assist the leadership; the same time, the progress of the task Supervision and inspection of the situation (one day to work, the general manager of the small Hana put the pony market department called their own