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慧锐系统有限公司(Verint Systems Inc.)日前宣布,中国知名互联网金融企业宜信公司采用了Verint的语音分析、通话录音及质量管理解决方案,助力该企业实现客户交互平台的转型。宜信公司专注于中国高成长性人群、大众富裕阶层和高净值人士,为客户提供全方位、个性化的普惠金融、财富管理和互联网金融服务。部署Verint软件解决方案以来,宜信的运营表现得到大幅提升,并称其全渠道服务战略的启动大大促进了数字渠道应用。同时,通过提高数据评估样本量、专注重要交互、获取客户洞察力及安排定向员工辅导,推动宜信增强了服务交付能力并改善了客户体
Verint Systems Inc. announced that Verint Systems, a leading Internet financial company in China, has adopted Verint’s voice analysis, call recording and quality management solutions to help transform the company’s customer interaction platform. Yixin focuses on China’s high growth population, the wealthy and HNWIs and provides its clients with comprehensive and personalized inclusive financial, wealth management and Internet financial services. The deployment of Verint Software Solutions has resulted in a dramatic increase in operating performance and said the launch of its omnichannel service strategy has greatly facilitated the use of digital channels. At the same time, CreditEase enhanced service delivery capabilities and improved customer base by increasing data for sample size, focusing on important interactions, gaining customer insights and directing employee orientation