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服务质量是包含了诸多内容和细节的合体。旅游企业为了提高服务质量,除了要重视硬件设施的完好,环境的美化,服务的态度、效率、标准、安全等重要因素之外,更应重视在服务过程中和服务提供后,顾客对服务质量的不满、抱怨和投诉,以便对服务中出现的问题和差错给予及时、稳妥、合
Quality of service is a combination of content and detail. In order to improve the quality of service, tourism enterprises should pay more attention to service quality and quality of service in addition to important factors such as the integrity of hardware facilities, the beautification of the environment, service attitude, efficiency, standards and safety. Dissatisfaction, complaints and complaints, in order to service the problems and errors given timely and secure, and co-operation