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To quote from an article that appeared in the August 9th, 2000edition of the Toronto Globe and Mail, Report on Business:Productivity soared in the United States at the strongest pace since theearly 1980’ s, propelledbythecomputerizationoftheworkingworld and massive investment by business in ever faster high-tech equipment.The billions of dollars being spent on new computer equipment and new electronic commerce systems continued to pay off in the second quarter, allowing the economic output per worker to surpass the already high expectations of financial analysts.The U. S. Department of Labour reported yesterday that productivity in the United States rose at an annualized rate of 5.3 percent in the second quarter from the first quarter... its strongest 12 month increase since the third quarter of 1983 Much ofthe productivity gains in the computerization and on-line presence is in t, expected to enable Canadian businesses to keep improving the productivity of their workers and match the gains of the United States. In order to achieve gains of this magnitude, we must move beyond automation at the plant floor level. New opportunities are emerging from the networked e-business environment of the intet, intranets and extranets. Fast and efficient access to these technologies is becomingessential for survival in today’ s new economy. E-business lets you create and manage a network of employees, suppliers and partners working toward a common goal. The result is a seamless, integrated system that can sense and respond to customers, competitors and global markets in real time. By enabling collaboration, integration and empowerment, these new technologies increase productivity, reduce cycle times, lower costs, create new business opportunities and achievegreater ret on investment.To summarize, we need to take a systems integration approach to automation.