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目的探讨全面流程管理在急诊护理管理中的实施效果。方法选取大同市第五人民医院2013年7月—2014年6月参与本研究的医生18例,护士26例,患者56例为对照组;将2014年7月—2015年6月参与本研究的医生15例,护士25例,患者60例作为试验组。对照组采用传统分级护理管理,试验组采用全面流程管理。比较两组患者急诊就诊时间、留观登记时间及离观登记时间,比较患者满意度、护士工作满意度、医生工作满意度。结果试验组患者就诊时间登记时间、留观登记时间、离观登记时间短于对照组(P<0.05)。试验组患者满意度、护士工作满意度及医生工作满意度高于对照组(P<0.05)。结论全面流程管理在急诊科的应用效果较好,可有效提高医生、护士工作效率,缩短患者就诊时间,提高了患者及医护工作者的满意度,充分拉近医患关系。
Objective To explore the implementation effect of comprehensive process management in emergency nursing management. Methods Fifty-five People’s Hospital of Datong City from July 2013 to June 2014 included 18 doctors, 26 nurses and 56 patients as control group. From July 2014 to June 2015, 15 doctors, 25 nurses and 60 patients as experimental group. The control group adopted the traditional grading nursing management, and the experimental group adopted the comprehensive process management. The emergency treatment time, stay registration time and leave registration time were compared between two groups. The patient satisfaction, job satisfaction of nurses and job satisfaction of doctors were compared. Results The registration time, stay registration time and leave registration time in trial group were shorter than those in control group (P <0.05). Patient satisfaction, job satisfaction and doctor job satisfaction in the experimental group were higher than those in the control group (P <0.05). Conclusion The application of comprehensive process management in the emergency department is effective, which can effectively improve the work efficiency of doctors and nurses, shorten the time of visiting patients, improve the satisfaction of patients and health care workers, and fully close the relationship between doctors and patients.