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目的:分析急诊科易发生护患纠纷的原因并寻求防范措施,使护患关系进入良性循环。方法:通过我院急诊建科10 a发生的医患纠纷进行分析归类,提出防范措施并观察结果。结果:提高护理安全意识,重视护患沟通技巧、规范护理文书的书写与管理,是预防纠纷发生的关键。结论:通过对急诊科常见护患纠纷原因分析,制定防范措施,可有效的提高患者及家属的满意度。
Objective: To analyze the causes of nurse-patient disputes in emergency department and to seek preventive measures so that nurse-patient relationship can enter a virtuous circle. Methods: Through analyzing and classifying the doctor-patient disputes occurring in emergency department of our hospital for 10 years, the countermeasures were put forward and the results were observed. Results: Improving nursing safety awareness, paying attention to nurse-patient communication skills, and standardizing the writing and management of nursing documents are the keys to preventing disputes. Conclusion: By analyzing the causes of common nurses and patients in emergency department and making preventive measures, the satisfaction of patients and their families can be effectively improved.