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《北京晨报》报道13日,信息产业部在“3.15”之前,发布了自开始对电信运营商实行电信服务状况通告制度以来的第一号通告,称去年其主管的中国电信以71.4%的投诉比例高居各运营商之首。有关人士认为,这与中国电信的网络质量和人员素质有很大关系。去年1至12个月,信息产业部电信用户申诉受理中心共受理用户申诉6588件,其中正式立案的申诉案件有1025件,占总申诉量的15.6%。在申诉中
Beijing Morning Post reported on the 13th, the Ministry of Information Industry in the “3.15 ” before the release of telecom operators since the beginning of the implementation of telecom service status notification system since the first circular, said last year its director of China Telecom to 71.4% The proportion of complaints ranked first in the operators. Concerned people think that this has a great relationship with China Telecom’s network quality and staff quality. From January to December last year, 6588 complaints were handled by the user complaints center of the telecommunications users of the Ministry of Information Industry. Among them, 1025 were formally filed, accounting for 15.6% of the total. In the complaint