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山东省莱西市电力公司自1991年以来,电费回收率连续4年达100％,并收回了600多万元的陈欠电费。 他们怎样做到难事不难,及时收缴电费,使国家经济免受损失的呢?首先,强化业务技术培训。公司每年都要举办专业技术培训班,有60多名领到了中级技工合格证书,占一线业务骨干的60％以上。通过培训,职工们普遍娴熟地掌握了本职工作技能,正确运用用电政策,避免了业务工作中的失误。有的纠正了多年错算的电能表“CT”倍率,有的更正了用户违章用电的处罚款额,受到用户的好评。其次,做过细工作。公司始终把电费回收列入重要议事日程,随时掌握工作进程,并由公司主要领导组成专门班子对电费拖欠户登门造访,晓之以理,动之以情、反复做工作,争取用户理解、支持,减少抵触情绪,减少阻力。电费营业人员本着“千言万语、千方百计、千辛万苦”的原则。对拖欠户不以简单的停电方法处理,而是热情地为用户排忧解难。他们还
Since the power company of Laixi City, Shandong Province, since 1991, the electricity tariff recovery rate has reached 100% for 4 consecutive years, and it has recovered more than 6 million yuan of electricity owed by Chen. How do they do difficult things, collect electricity fees in time, and save the country’s economy from losses? First, strengthen business technology training. Each year, the company holds professional and technical training courses, and more than 60 people have received the intermediate technician certificate, accounting for more than 60% of the backbone of the first-line business. Through training, the employees generally mastered their own job skills, used the electricity policy correctly, and avoided business mistakes. Some corrected the “CT” magnification of the wrong meter for many years, and some corrected the amount of fines for illegal use of electricity by users, which was well received by users. Second, we have done some fine work. The company has always included the collection of electricity charges on the important agenda and kept abreast of the progress of the work. The main leaders of the company formed a special team to visit the arrears of the electricity tariffs. They were sensible, moved with emotion, and repeatedly did their work to gain understanding and support from the users. , Reduce resistance and reduce resistance. The electricity tariffs are based on the principle of “a thousand words, every possible means, and untold hardships”. The arrears households are not dealt with by a simple power outage method, but are enthusiastically addressing problems for users. They also