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20世纪80年代以来,我国部分医院医患问题较为突出,伤医事件屡有发生,这就要求医院管理者了解患者的真实需求。在国外,自1986年开始,患者体验作为一种补充研究逐渐得到重视并获得较快发展,日益成为“患者评估报告”等研究的首选方式。1患者体验患者体验就是通过患者就医过程中的经历和感受,找出医院诊疗服务过程中的不足;通过针对性改进,最大限度地满足患者的健康需求,改善其体验,体现“以病人为中心”的理念。目前,国内开展患者体验调查的有北京大学医学
Since the 1980s, the problems of doctor and patient in some hospitals in our country have become more prominent. Injuries have frequently occurred, which requires hospital managers to understand the real needs of patients. Abroad, since 1986, the patient experience has gradually been valued and developed rapidly as a supplementary study, which is becoming the preferred method of research such as “patient evaluation report”. 1 patient experience The patient experience is through the process of patient medical experience and feelings to identify the shortcomings in the hospital treatment services; through targeted improvements to maximize the patient’s health needs and improve their experience, reflecting the Center "concept. Currently, there are Peking University Health Science Center in China that conduct patient experience surveys