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“高铁时代”要求增强服务意识,更新服务理念,规范服务行为,实现从传统服务到现代服务的跨越。为此,要大力加强服务文化建设,在“四个着力于”上下功夫:以旅客需求为导向,着力于服务理念的更新;以制度机制为基础,着力于服务标准的提升;以先进典型为样板,着力于服务品牌的塑造;以社会公认为依据,着力于服务评价体系的建立。
“High Speed Rail era ” requirements to enhance service awareness, update service concept, standardize service behavior, to achieve from the traditional service to modern service across. To this end, we must vigorously strengthen the service culture, in the “four focus on” work hard: to passenger demand-oriented, focus on updating the concept of service; to institutional mechanisms as the basis, focus on improving service standards; advanced Typical for the model, focus on shaping the service brand; based on social recognition, focus on the establishment of service evaluation system.