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1994年,美国著名质量管理专家朱兰(J.M.Juran)博士,在美国质量管理学会上指出:20世纪以“生产力的世纪”载入史册,未来的21世纪是“质量的世纪”。
In 1994, Dr. J. M. Juran, a famous American quality management expert, pointed out at the American Society for Quality Management that in the 20th century “history of productive forces” was recorded in the annals of history and that the 21st century of the future is “century of quality.”