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2017年初,我国工商行政管理总局颁布了有关网络购物退换货的暂行办法,即《网络购买商品七日无理由退货暂行办法》(以下简称《暂行办法》),并于该年3月15日生效。《暂行办法》的颁布是对《消费者权益保护法》(下文称“新消法”)中,有关七天无理由退换货制度的细化和延伸,对于“新消法”确立的后悔权制度的不足之处进行了改进,规定了“七日无理由退换货”的使用范围,界定了商品的完好标准,明确了“退货”的程序与期限,加大了网络交易平台的责任,对于消费者权益保护有着重要的意义。本文将从该办法的背景、新规、不足、解决办法等进行解读。
In early 2017, China’s Administration for Industry and Commerce promulgated an interim measure on the return of online shopping, that is, the Interim Measures for the Return of Unauthorized Online Purchase of Commodities on the 7th (hereinafter referred to as the “Interim Measures”), which entered into force on March 15 of that year . The promulgation of the “Provisional Measures” was formulated on the “Consumer Protection Law” (hereinafter referred to as “the new law”), the seven days no reason to return and refine the system and extension of the “new law” established The system of regret right to improve the inadequacies of the provisions of the “seven days no reason to return ” the scope of use, defined the good standard of goods, clearly “return ” procedures and deadlines, increased The responsibility of online trading platform has important meanings for the protection of consumers’ rights and interests. This article will interpret from the background of this measure, new regulation, insufficiency, solution and so on.