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近期,我们北京市工商局房山分局12315分中心对辖区大型团购网站——北京拉手网络技术有限公司(以下简称拉手网)2011年3月至2012年2月快速解决消费纠纷绿色通道成立前后的投诉量进行了统计。从统计数字可以看出,拉手网在2011年11月成立绿色通道后,除个别疑难投诉外,绝大部分投诉都是由企业自行解决的,不但减轻和降低了行政机关的行政成本和劳动量,而且对于培养企业诚信经营、提高竞争力,构建安全健康的消费环境都发挥了积极作用。
Recently, our Beijing Branch of Commerce and Industry Bureau Fangshan 12315 points on the area of large group buy site - Beijing Handle Network Technology Co., Ltd. (hereinafter referred to handle network) March 2011 to February 2012 to quickly resolve the consumer complaints before and after the establishment of the Green Corridor The amount of statistics. Statistics show that after setting up the green channel in November 2011, most of the complaints were resolved by the enterprises themselves except for some difficult complaints, which not only reduced and reduced the administrative costs and labor costs of the administrative organs , But also play an active role in fostering business integrity management, enhancing competitiveness and building a safe and healthy consumption environment.