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服务评估的内容·模式·目的·标准及原则Polansky(1975)认为,评估内容包括:(1)服务内容;(2)服务过程;(3)服务介入结构;(4)服务结果;(5)服务介入影响五方面。Rossi(1993)将服务评估模式与类型分为:(1)分析有关介入的概念化;(2)监控服务的实施;(3)评价服务效果和效益三类;Monette(1994)认为,信息性评估的焦点是提供有关指导一个特定服务的规划、发展和实施的信息;总结性评估主要关注服务的影响和效果。Monette(1994)认为,评估原因与目的有三:一是行政管理;二是评价影响;三是检验假设或评估实践活动;Bigman(1961)提出,评估有六个主要目的:(1)发现目标是否实现和程度如何;(2)确定成功和失败的具体原因;(3)探讨一个成功服务所依据的原则:(4)用实验的技术指
Service Evaluation Content, Model, Purpose and Standards Polansky (1975) argues that the evaluation includes: (1) service content; (2) service process; (3) service intervention structure; (4) service result; Service involvement affects five aspects. Rossi (1993) classifies service evaluation models and types into (1) analyzing the conceptualization of interventions; (2) monitoring service implementation; (3) evaluating service effectiveness and effectiveness; and Monette (1994) The focus is on providing information that guides the planning, development and implementation of a particular service; the summative assessment focuses primarily on the impact and effectiveness of the service. Monette (1994) argues that there are three reasons for the assessment: first, administration; second, impact assessment; third, test assumptions or assessment practices; and Bigman (1961) suggests that the assessment has six main objectives: (1) to find out if the target is (2) determine the specific causes of success and failure; (3) explore the principles on which a successful service is based; (4) use experimental techniques