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随着信息化发展的加速和深入,企业和政府的业务越来越依赖于网络及信息系统。随着IT基础设施和各种应用系统的不断增加,信息中心的运维工作日益繁忙,传统被动的、孤立的、分散的“救火队”式IT运维管理模式,让IT部门疲惫不堪。因此引入ITIL管理思想,使用IT业务管理软件就显得非常必要。
With the development of information technology accelerating and deepening, the business of enterprises and the government increasingly depends on the network and information system. With the continuous increase of IT infrastructure and various application systems, the operation and maintenance of information centers are becoming more and more busy. The traditional passive, isolated and fragmented “fire department” IT operation and maintenance management model is exhausting the IT department . Therefore, the introduction of ITIL management thinking, the use of IT business management software is very necessary.