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为回应消费者呼声,完善网购消费维权机制,今年3月4日,国家工商总局出台了《关于完善消费环节经营者首问和赔偿先付制度切实保护消费者合法权益的意见》(工商消字[2015]36号,以下简称《意见》),督促和指导经营者落实《消费者权益保护法》规定的责任和义务5月28日,总局组织国内部分有代表性的电商企业,召开行政指导座谈会,要求企业落实经营者首问制度和赔偿先付制度(以下简称“两项维权制度”),共同努力营造安全放心的网络消费环境。会上,总局消保局局长杨红灿再度详细解读了“两项维权制度”实施的深刻意义。
In response to the voices of consumers and improve consumer protection mechanism of online shopping, March 4 this year, the State Administration for Industry and Commerce promulgated the “Opinions on Improving the First Question of Operators in Consumer Stations and Paying Advance Payment System to Effectively Protect the Legitimate Rights and Interests of Consumers” [2015] No. 36, hereinafter referred to as the “Opinions”) to supervise and guide the operators in implementing the obligations and obligations stipulated in the Consumer Protection Law On May 28, the SAIC organized some representative domestic electric business enterprises to hold the administrative It will guide the forum and require enterprises to implement the first-in-first-in-chief system and the system of compensation for advance payment (hereinafter referred to as “two rights protection systems”) and work together to create a safe and secure online consumption environment. At the meeting, Yang Hongcan, director of the Consumer Protection Bureau of the General Administration, once again explained in detail the profound significance of the implementation of the “two rights protection systems.”