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随着信息时代的到来,高校档案信息作为信息的一个重要组成部分,在高校越来越多的工作中发挥着不可替代的依据、凭证和参考作用,也在社会各行各业选拔、录用人才等起着重要的考证作用。高校档案电话咨询服务是档案信息利用中最便捷、最活跃的一种方式,通过档案电话咨询这个服务窗口,不仅能为利用者直接解惑答疑,又能及时了解利用者的需求、发现档案馆工作中存在的问题和跟踪档案的利用效果,从而不断改进工作,从中挖掘用户需要的档案信息资源,推动档案信
With the advent of the information age, university archives information, as an important part of information, plays an irreplaceable basis, voucher and reference role in more and more colleges and universities’ work. It also selects and recruits talents from all walks of life in society. Plays an important role in textual research. Archives and telephone counseling service is the most convenient and most active way to use archives information. Consulting this service window through archival telephone can not only directly solve the questions for the users but also understand the needs of the users in time. Work problems and track the use of file effects, so as to continuously improve the work, mining users need the file information resources to promote the file letter