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在农资店日常销售中,顾客的抱怨与唠叨是不可避免的。那么农资店员工该如何转变心态去看抱怨呢?首先,树立“顾客是上帝”的理念。顾客是上帝并不是一句空话,而是店员日常工作中需要落实的理念。顾客与店员进行沟通时,顾客说话难听些,要求苛刻些,或是因为沟通障碍而产生误解,店员都要将此当作一种正常现象。店员绝不能与顾客进行争辩,以免失去了顾客与生意。其次,要把顾客的抱怨看成一种对农资店服务的期待。顾客去农资店购买农资,对农资店抱有一定的期望值,当在消费过程中,期望值得不到满足时,发出抱怨。
In the daily sales of agricultural materials shop, customer complaints and nagging is inevitable. So how should the agricultural materials store staff to change their attitude to complain? First of all, establish the “customer is God” concept. Customer is God is not empty talk, but the clerk needs to implement the concept of daily work. Customers communicate with the clerk, the customer spoke a little harsh, demanding more, or because of communication problems and misunderstanding, the clerk should take this as a normal phenomenon. Clerks must not argue with customers to avoid losing their customers and business. Second, we should treat customer complaints as a kind of expectation for the service of agricultural materials stores. Customers to purchase agricultural resources to agricultural stores, agricultural materials store has a certain expectation, when the consumption process, the expectations can not be met, complained.