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本文通过与商业机构对服务质量的定义、测度、评价等的比较 ,探讨了信息时代图书馆服务质量的概念 ,并提出了提高服务质量的措施
This article discusses the concept of library service quality in the information age through the comparison with the definition, measurement and evaluation of service quality of commercial organizations, and puts forward measures to improve service quality