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在深入分析信息服务质量及其评价的特性的基础上,提示图书馆信息服务质量的内涵和用户感知在服务质量评价中的重要意义,探讨提高图书馆信息服务质量需要重点解决的问题。
On the basis of deeply analyzing the characteristics of information service and its evaluation, it suggests the meaning of library information service quality and the importance of user perception in the evaluation of service quality, and discusses the problems that need to be solved in order to improve the service quality of library information.