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作者介绍了该院“住院部护士长”在三级甲等医院达标过程中发挥的三种作用：①发挥检查、督促作用；②发挥信息反馈作用（包括内部及外部信息反馈）；③发挥协调作用。
The author introduces the three roles played by the “inpatient department head nurse” in the process of attaining the standard in the tertiary hospital: 1Exerting the role of inspection and supervision; 2Making use of information feedback (including internal and external information feedback); 3Coordinating the coordination effect.