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经过一年多的努力,河北衡水人保标准化、统一性、集中性运行模式已基本形成。客户服务中心通过思维、制度、管理和服务的改革创新,实现了全市所有险种的统一报案和立案,现场勘查的统一调度和指挥,同城案件的集中定损和移交,小额赔款的即日理算和支付,为公司发展搭建了提升竞争力的平台。
After more than a year of hard work, Hebei Hengshui PICC standardized, unified, centralized operation mode has been basically formed. Through the reform and innovation of thinking, system, management and service, the customer service center has realized the unified reporting and filing of all the insurance types in the city, unified dispatching and directing of on-site investigation, centralized devaluation and transfer of the same city cases, and immediate calculation of small claims And pay for the development of the company to build a platform to enhance competitiveness.