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1引言近年来落实“光进铜退”、宽带提速、“360服务”及网速不达标赔偿承诺等重大举措,这是运营商发展“宽带中国”战略、满足宽带市场需求、应对宽带市场竞争的必然选择,也是提升客户感知、强化客户保有、提升宽带客户有效发展率的有力措施。为配合上述发展战略,在运维服务保障上则强化面向用户、强化全程管控、强化集约模式,致力于全业务全程模式的CRIS客户响应智能支持体系应运而生。2国内外“全光网的端到端”智能管控发展
1 INTRODUCTION In recent years, China Unicom has implemented such major measures as the “Light-Copper Retirement”, broadband speed-raising, “360 Service” and speed of non-compliance with compensation commitments. This is a strategy for operators to develop “Broadband China” to meet the needs of the broadband market Demand and respond to the competition in the broadband market. It is also a powerful measure to enhance customer perception, enhance customer retention and enhance the effective growth rate of broadband customers. In line with the above development strategy, CRIS Customer Response Intelligence Support System has emerged as a result of strengthening the operation and maintenance service support for users, enhancing overall control and management, strengthening intensive mode and focusing on full-service full-service mode. 2 at home and abroad “all optical network end to end ” intelligent management and control development