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近年来,国网吉林四平供电公司在“三集五大”体系建设过程中,以客户用电需求为导向,以客户满意为目的,深入推进和有效运用“大营销”工作体系,开展客户用电“五满意服务”活动,集中、有效解决客户用电难题,保障客户用电需求,进一步提升了公司供电服务水平。客户“五满意”(见图)即:着力提升供电能力,让客户“满意”电能质量;大力推广便捷渠道,让客户“满意”交费方式:优化故障报修服务,让客户“满意”服务承诺:全面排查安全隐患,让客户“满意”用电环境;消除客户计量疑虑,让客户“满意”透明消费。四平供电公司为确保活动取得预期效果,组织编制了百分制客户用电“五满意服务”考核细则和17张专项行动专用报表,建立了活动半月调度、月总结报告制度,跟踪活动开展情况,对发现的难题及时协调处理,同时在公司网站主页开辟活动专栏,报道活动动态,交流工作经验,由此推动活动开展。图“五满意”的外延
In recent years, the state grid Jilin Siping Power Supply Company in the “three sets of five” system building process, customer demand-oriented, customer satisfaction as the purpose, in-depth promotion and effective use of “big marketing ” work system, Carry out customer electricity “Five Satisfaction Services ” activities, focus on and effectively solve customer electricity problems, protect customer demand for electricity, and further enhance the company’s power supply services. Customer “Five Satisfaction ” (see photo) Namely: Strive to improve the power supply capacity, let the customer “Satisfaction ” power quality; Promote the convenient channel, let the customer “Satisfaction ” Payment method: Optimize the fault repair service, let Customer “satisfaction ” Pledge: a comprehensive investigation of potential safety problems, so that customers “satisfaction ” electricity environment; eliminate customer measurement doubts, so that customers “satisfaction ” transparent consumption. In order to ensure the expected results of the activity, Siping Power Supply Company organized the preparation of “Five Satisfaction Services” assessment rules and 17 special reports for special operations, set up a semi-monthly schedule of activities and a monthly summary reporting system and tracked the progress of the activities, Coordinate the timely detection of problems that have been found, and at the same time open up an activity column on the homepage of the Company’s website to report the activity dynamics and exchange work experience so as to promote the activity. Figure “five satisfaction ” extension