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我国的物业管理经过多年的探索和实践,目前已进入快速发展时期,逐步走向区域化管理、市场化经营、集团化发展、法制化运作的道路。与之相适应,物业档案管理工作必须按照物业管理总的发展趋势,不断提高管理水平。一、物业档案的性质和作用物业档案是指在物业管理活动中形成的作为原始记录保存起来以备查考的文件材料的总和。它们的种类多样,主要有图、档、卡、册、表、计算机软件、声像材料等。由于物业部门的管理面广、业务量大、文件材料种类多,因而物业档案材料留下了物业实物形态、业户使用状况、管理服务过程以及自身工作态度和工作水平的客观记录,并具有不可替代的凭证和参考作用,可
China’s property management after years of exploration and practice, has now entered a period of rapid development, and gradually move toward regional management, market-oriented management, group development, legal operation of the road. Correspondingly, the property records management must follow the general trend of property management, and continuously improve the management level. First, the nature and role of the property file Property file refers to the sum of the documents and materials formed in the property management activities that are kept as original records for reference. They are diverse, mainly pictures, files, cards, books, tables, computer software, audio-visual materials. As the property department has a wide range of management, large volume of business, and a large variety of documents and materials, the property records material has left an objective record of the physical form of the property, the status of tenants, the management of service processes, and their own working attitude and working standards. Alternative credentials and reference functions may be