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在“客户为根、服务为本”的服务理念下,天津移动本着立足客户感知、打造优质客户服务的精神,不断将服务工作推向更高层次,实现服务能力和客户感知的显著提升,推动天津移动从生产运营导向向客户服务导向的转变。与此同时,天津移动在建立优质服务机制的过程中,改作风、建机制、强基础、抓服务、树形象、保质量,人人争当排头兵,处处构建新服务。目前,天津移动以一体化的管理机制和多样化的服务措施,实现了服务质量的大幅度提升,推动了企业的长足发展。
Under the service philosophy of “customer root, service oriented”, Tianjin Mobile, based on customer perception and building high-quality customer service, continuously promotes its service to a higher level, realizing remarkable service capability and customer perception Improve and promote the transformation of Tianjin Mobile from production-oriented to customer-oriented. In the meantime, in the process of establishing a quality service mechanism, Tianjin Mobile has taken the lead in reforming the style and establishing a mechanism, strong foundation and service, tree image, quality assurance, and everyone strives to become the vanguard and builds new services everywhere. At present, Tianjin Mobile with integrated management mechanism and a variety of service measures to achieve a substantial increase in service quality and promote the rapid development of enterprises.