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目的探讨慢性肺心病并呼吸衰竭患者风险管理的临床意义。方法对2008-06-2010-06收治的182例慢性肺心病并呼吸衰竭患者实行风险识别与评估,采取积极有效的风险管理措施,观察风险管理后的效果。结果 2007年与2009年护理质量对比,患者投诉由2起降低为0,护理差错由1起降低为0,患者满意度由93.24%上升至98.87%。结论风险管理是减少护理风险事件的有效管理方法,从而有利于提高护理质量和患者满意度。
Objective To investigate the clinical significance of risk management in patients with chronic pulmonary heart disease and respiratory failure. Methods A total of 182 patients with chronic pulmonary heart disease and respiratory failure who were admitted from 2008-06-2010-06 were identified and assessed for risk. Active and effective risk management measures were taken to observe the effect of risk management. Results Compared with the quality of care in 2007 and 2007, the number of patients’ complaints decreased from 2 to 0, nursing errors decreased from 1 to 0, and patient satisfaction increased from 93.24% to 98.87%. Conclusions Risk management is an effective management approach to reduce the risk of nursing events, which is beneficial to improve the quality of care and patient satisfaction.