论文部分内容阅读
本刊讯中国货运航空公司(以下简称“中货航”)6月6日在沪宣布加入天合联盟的意向,从而成为继南方航空后又一加入全球最大航空货运联盟的中国公司。中货航将于2013年6月底前正式加入天合货运联盟。据介绍,2011年6月东航正式加入天合联盟以后,作为其子公司的中货航也及时启动了对标工作,严格按照联盟的经营、管理理念和服务标准,开展了入盟知识培训、联盟产品推广、服务流程改进、联盟网站对接、品牌形
China Cargo Airlines (hereinafter referred to as “Cargo”) announced its intention to join SkyTeam in Shanghai on June 6, becoming China’s second largest airline of the world after Air China. Air China Cargo will formally join the TRW Cargo Alliance by the end of June 2013. According to reports, after CEA formally joined the SkyTeam in June 2011, China Cargo Airlines, as a subsidiary of the Company, launched the benchmarking work in a timely manner. In accordance with the operation and management philosophy and service standards of the alliance, the Company conducted training on accession to the EU, Union product promotion, service process improvement, Union website docking, brand shape