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宴席的接待服务工作,主要由前厅工作人员承担。参与宴席的工作人员尤其是宴席服务人员的素质和礼仪,可能影响着整个酒店的服务质量和效果。宴席服务员的基本素质一位优秀的宴席服务员,总体来说应该具备“热爱本职工作、努力钻研业务、注意本人仪表、有商业头脑、善于与人沟通交流、乐意为他人服务、口齿伶俐、谦恭礼貌、处理问题既原则又灵活”等基本素质。具体地说,主要
Banquet reception services, mainly by the lobby staff. The quality and etiquette of the banquet staff, especially the banquet staff, may affect the quality and effectiveness of the entire hotel. The basic qualities of the banquet waiter An excellent banquet attendant, in general, should have “love their own work, and strive to study business, pay attention to their own instruments, business-minded, good at communicating with others, willing to serve others, articulate, courteous Politeness, handling problems both principle and flexibility ”and other basic qualities. Specifically, mainly