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2003年7月1日,河南人民广播电台率先在全国广播系统使用最新的CTI(计算机电话集成)技术设备和CRM(客户管理系统)软件,成立了全国广播电台首家“呼叫中心”——河南人民广播电台听众服务中心。作为听众服务中心的首批CSR(电话服务座席代表),伴随着听众服务中心的发展,学习、探索
On July 1, 2003, Henan People’s Broadcasting Station took the lead in using the latest CTI (Computer Telephony Integration) technology equipment and CRM (Customer Management System) software in the national broadcasting system to set up the first “call center” of the national radio station - Henan People’s Radio Audience Service Center. As the first CSR (telephone service agent) of the audience service center, along with the development of the audience service center, learning and exploration