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在宽带协议中,消费者权益保护不周是多方面共同作用的结果。电信运营商的强势地位和垄断地位是造成保护不足的根本原因,监管缺位和宽带协议作为格式合同自身的特点是消费者权益保护不足的重要因素。为更好地保护消费者利益,应该从这些原因入手,完善监管机制,引入竞争机制,落实普遍服务义务,完善在处理宽带协议纠纷时对宽带协议中的消费者合法权益的保护。
In the broadband agreement, the protection of consumers’ rights and interests is the result of many parties acting together. The strong position and monopoly position of telecom operators are the basic reasons for the lack of protection. The lack of supervision and broadband agreement as an important feature of format contracts is an important factor in the protection of consumers’ rights and interests. In order to better protect the interests of consumers, we should start from these reasons, improve the regulatory mechanism, introduce competition mechanisms, implement universal service obligations and improve the protection of consumers’ legitimate rights and interests in broadband agreements when handling disputes over broadband agreements.