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近年来,我国水路客运结构有较大的调整,由常规运输向高速化、旅游化、涉外化方向发展,但服务质量差、旅客不满意等问题仍普遍存在。为加强水路客运管理,推进水路客运工作规范化和水路客运服务质量标准化的发展,使我国水路客运服务逐步与国际水平接轨,交通部水运司和标准所共同起草的《水路客运服务质量要求》,已经国家技术监督局(技监国标发[1997]129号)批准,代号为GB/T16890.1～16890.7—1997,1997年12月1日起实施。该标准对水路客运服务质量提出了具体要求,对
In recent years, the structure of China’s waterway passenger transport has been greatly adjusted, from the normal transport to high-speed, tourism and foreign-oriented development, but the problems of poor service quality and unsatisfied passengers are still widespread. In order to strengthen the management of waterway passenger transport, promote the standardization of waterway passenger transport and standardize the service quality of waterway passenger transport, make our country’s waterway passenger transport service gradually meet the international standards, and “Waterway Passenger Transport Service Quality Requirements” drafted jointly by the Ministry of Communications and the Standards Department of the Ministry of Communications have already National Technical Supervision (Technical Supervision Guo Biao [1997] No. 129) approved, code-named GB / T16890.1 ~ 16890. 7 - 1997, December 1, 1997 come into operation. The standard of waterway passenger service quality put forward specific requirements, right