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随着互联网的高速发展,企业进行数字化转型已成为重要的发展战略,产品的服务能力、多渠道接入、数字化管理、产业链联合等多方面结合起来所形成的综合服务能力显得至关重要,需要以客户为中心,快速响应客户的需求,为客户提供更优、更快、更全面的个性化增值服务。而传统的信息系统建设模式往往无法跟上市场瞬息万变的需求,客户多样化、个性化的需求往往无法得到及时响应,从而导致客户体
With the rapid development of the Internet, the digital transformation of enterprises has become an important development strategy. The comprehensive service capability formed by the combination of multi-channel access, digital service management, and industrial chain cooperation is of crucial importance. Need to be customer-focused, rapid response to customer needs, to provide customers better, faster, more comprehensive personalized value-added services. The traditional information system construction model often can not keep up with the rapidly changing market demand, customer diversification, personalized demand often can not get timely response, resulting in customers