论文部分内容阅读
文章强调了服务的重要性,分析了图书馆服务质量和用户满意度的涵义及影响因素,探讨了二者之间互为因果的辩证关系,提出了提升用户满意率的解决方案。希望借此对图书馆服务工作的发展有所助益。
The article emphasizes the importance of service, analyzes the meaning and influencing factors of library service quality and customer satisfaction, probes into the dialectical relationship between the two and explores the solutions to improve the user satisfaction rate. I hope this will help the development of library services.