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对于基层供电企业来讲,进一步提升服务管理理念、创新服务方式、拓展服务渠道、优化服务举措,需要不断解放思想、打破既有的思维定式,以品牌建设为核心,促进企业管理的全面提升。纵观全年基层企业供电服务的整体态势,呈现出积极探索、勇于尝试、不断创新的新气象。然而随着电网公司大服务营销体系的建立,供电服务的概念与范畴也进一步拓展、延伸,窗口不仅成为供电企业展示形象的一面镜子,而且是企业内各部门间业务管理与交织的纽带。供电企业在服务的细节、落实与执行方面,还有很大的提升空间。
For the grass-roots power supply enterprises, to further enhance the concept of service management, service innovation, service channels, optimization of service initiatives, we need to constantly emancipate the mind, break the existing mindset, with brand building as the core, and promote the overall improvement of business management. Throughout the overall situation of grass-roots power supply services throughout the year, showing a positive exploration, the courage to try and constant innovation of the new atmosphere. However, with the establishment of a large service marketing system for power grid companies, the concept and scope of power supply services have been further expanded and extended. The window not only serves as a mirror for the power supply enterprises to display their images, but also serves as a link for business management and interweaving among various departments in the enterprise. Power supply enterprises in the service details, implementation and implementation, there is still much room for improvement.