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消费纠纷是民事纠纷中的重要内容,其解决的效果如何不仅直接影响了消费者的合法权益,也直接影响了社会主义法治建设。相比于欧美国家,我国消费纠纷的行政解决起步晚,各项制度还不健全。这种解决方式应立足于我国基本国情,顺应实践需求和社会管理的不断创新而进行改革。在准确定位行政解决机制的基础上,完善行政解决消费纠纷的实体性规则的同时,更加注重行政程序过程,这不仅仅是制度上的进步,更是法治理念的贯彻与变革。
Consumption dispute is an important part in civil disputes. How to solve this problem has not only directly affected the legitimate rights and interests of consumers, but also directly affected the construction of the socialist legal system. Compared to Europe and the United States, the administrative settlement of consumer disputes in China started late, the various systems are not perfect. Such a solution should be based on the basic national conditions in our country and should be reformed to meet the needs of practice and the constant innovation in social management. On the basis of accurately locating the administrative settlement mechanism and perfecting substantive rules of administrative settlement of consumer disputes, we pay more attention to the process of administrative procedure. This is not only an institutional improvement, but also the implementation and reform of the concept of the rule of law.