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随着我国经济的发展,人民的生活水平日益提高,不再满足于基本的衣食住行,逐渐注重精神生活的丰富,而旅游成为了民众满足精神感观享受的重要途径。一项调查数据显示,我国旅游收入逐年增高,每年同比增长平均可达15%。旅游业的高速发展,吸纳了大量的资金,促进了经济的增长,为当地居民提供了更多的就业机会,带动了周边产业的发展,旅游业也因此被称为“朝阳产业”。但许多消费者在旅游过程中,合法权益却屡遭侵犯,往往
With the economic development in our country, people’s living standard is increasing day by day. They are no longer satisfied with the basic necessities of life, gradually pay attention to the enrichment of spiritual life, and tourism has become an important way for the public to satisfy the spiritual sense of enjoyment. A survey shows that China’s tourism revenue increased year by year, an average annual increase of up to 15%. The rapid development of tourism, absorbing a large amount of funds, boosting economic growth, providing more job opportunities for local residents and driving the development of the surrounding industries are also called “sunrise industries”. However, many consumers in the tourism process, the legitimate rights and interests have been repeatedly violated, often