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中国科学技术大学管理学院教授陈晓剑、硕士研究生王海亮、刘天卓在《基于公众认知的危机信息定制与沟通策略研究》一文中说:危机沟通就是要减少危机事件对公众心理与精神的伤害,使公众不会对于危机事件产生不必要的恐慌、困惑和不安全感。一般的危机管理文献关注的是危机事件?
Chen Xiaojian, professor at the School of Management, University of Science and Technology of China, and Wang Tianliang and Liu Tianzuo, postgraduates in the “Research on the Strategy of Customizing and Communicating Crisis Information Based on Public Opinion,” said: Crisis communication is to reduce the psychological and spiritual harm inflicted by crisis events on the public and make the public Will not cause unnecessary panic, confusion and insecurity in crisis events. The general crisis management literature focuses on crisis events?