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云南文山电力股份有限公司(简称文山电力)近期喜获“2013年度云南省电力行业用户满意企业”称号,这是文山电力继2007年连续七年获此殊荣。多年来,文山电力始终坚持“万家灯火,南网情深”的理念,按照“始于客户需求,终于客户满意”的工作目标,克服输配电网络相对滞后、营业场所硬件需提升、客户年平均停电时间需缩短等短板,与客户一道心手相牵、共谋发展,在逐步提升硬实力的同时,全力提升优质服务软实力。
Yunnan Wenshan Electric Power Co., Ltd. (hereinafter referred to as Wenshan Power) recently won the title of “Customer Satisfaction Enterprise of Yunnan Power Industry in 2013”, which won Winshan Power for seven consecutive years in 2007. Over the years, Wenshan Power has always adhered to the philosophy of “Wanjiadenghuo, South Network Love ”, in accordance with the “starting from customer needs, and finally customer satisfaction ” goal to overcome the relative lag of transmission and distribution networks, business premises hardware Need to be improved, customers need to shorten the average power outage time and other short-board, and customers work hand in hand, and seek common development, while gradually improving hard power, and strive to enhance the soft quality of service.